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26 When you buy or refinance a home, you're investing in the community where you live and vacation. South Shore Bank believes that your Mortgage provider should be a vested part of your community. Since 1833, South Shore Bank has been known for its caring, client-focused service. The Mortgage Division is a full-service lender with dedicated professionals who serve the needs of home buyers, builders and real estate lenders throughout the community. Whether you're upsizing, downsizing, refinancing, buying your first home or purchasing a vacation home, South Shore Bank's Mortgage Division provides the expertise and step-by-step support to carry you through a process that can sometimes seem overwhelming. The Bank provides personal attention, minimizing stress and offering support in several ways. "Buying a home is a big commitment and a lot of emotions go along with it," says Executive Vice President, Chief Operating Officer and Chief Technology Officer Pamela O'Leary. "Our residential lending team is here to guide you through the whole process so that you can have the best experience possible." O'Leary joined South Shore Bank in 2004 after seventeen years of banking experience in IT, security compliance and process improvement. Her extensive background gives her rare knowledge and insight into the systems, technology and methodologies that allow a bank to provide the best service in today's world. Still, for O'Leary, providing top-notch service is all about the people. She derives great satisfaction from providing mortgage lending as part of a community bank that builds relationships. "People who come to us for a mortgage are entering a new phase of life. They might be buying their first home, moving to a place with a backyard for their new dog, downsizing after their kids have moved out or refinancing so that they can support a family member. Helping them make those changes in an efficient, effective way so that they can be successful is incredibly meaningful." Whether you access the South Shore Bank Mortgage Division in person, by phone or online, its team will not only help you get started, but will also explain what to expect along the way. Clients receive a welcome kit with information about the Bank's Mortgage Products and a home purchasing guide that details the process and what clients should expect from a real estate agent and loan officer. Many people find the paperwork involved with the loan process to be daunting. The team at the South Shore Bank Mortgage Division assists with this step, as well, providing a Thanks to South Shore Bank's Mortgage Division, Residential Lending is a Lot Less Stressful