SSM.Autumn Star Issue.2019

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40 Digital banking is changing and progressing every day, and South Shore Bank is evolving right along with it. A trusted institution since 1833, South Shore Bank offers all the mobile and online technology of the national banks, along with personal service and community caring. People are using their tablets, computers and smart phones for financial transactions at an increasing pace, and South Shore Bank believes you should have the accessibility of this technology without compromising cyber security. South Shore Bank and their Digital Banking team offer a broad range of convenient products and services that make your safety and privacy a priority. Part of South Shore Bank's digital banking team's success is the fact that it started with a call center that listened to client feedback. They identified what clients wanted, what was going well, and what they needed to improve upon. "We prioritize what the clients are looking for and don't spend money on services and products they don't want," says Dan Picha, First Vice President and Director of Commercial Services & Digital Banking Solutions. "As a community bank, our goal is to offer state-of-the-art technology while maintaining the personal focus on our clients and keeping their information secure." The multitude of available online, mobile and banking services can be overwhelming, and South Shore Bank has thought of this, too. Each branch has a Digital Ambassador who conducts specialized training with team members about digital products. Picha says, "This allows our clients to have a consistent experience, whether they're calling in or visiting a branch. Whatever questions clients may have, they will have a knowledgeable staff member to help them." South Shore Bank's numerous digital services include online banking, mobile banking, mobile check deposit, wire transfer and a suite of other cutting-edge, convenient services. CARD VALET South Shore Bank offers card valet services that allow you to control your financial security from your smart phone. If you lose your bank card, you can go right into the app on your phone and freeze your card by pressing one button. You can block international transactions, create a geographic radius within which your card can be used and even block types of merchants. Real-time text alerts are customizable: choose which notifications you want, such as when a deposit posts or if your balance drops under a certain amount. Another remarkable feature is that you can set a monetary limit on the card, which makes it an ideal card to provide to teens, college students or other individuals who seek to explore independence within parameters. South Shore Bank empowers the client to set limitations and have control over their cards, security and spending. South Shore Bank's Incredible Suite of Digital Banking Services Brings Convenience to Your Fingertips By Erica Ford

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