Issue link: http://southshoremagazine.uberflip.com/i/205938
Norwell Welcomes Herb Chambers Lexus! by Jen Nonenmacher, photography by Susan Hagstrom "We don't sell cars, we help people buy them." This is the motto of The Herb Chambers Companies and it is a principle aspect of the superior service they are committed to providing their customers with. This is a different kind of dealership, one where customers and their time are valued in a no-pressure environment. This is a dealership that not only works with topnotch inventory, but with top-notch people who are attentive— not pushy. At The Herb Chambers Companies, the experienced sales and maintenance staff are here for you and are focused on meeting every automotive need you may have. Since 1985, Herb Chambers has been achieving excellence in the auto industry and his fifty-two dealerships have won more J.D Power Certified retailer awards than any other auto dealerships in the country. The accolades in customer service are echoed by the words of satisfied clientele and by the sheer volume of business that Herb Chambers dealerships conduct in New England. After buying a car here, you'll be a satisfied customer for life—Mr. Chambers pledges to see to it! When Toyota opened its new Lexus Division, they naturally chose Herb Chambers in their "Relentless Pursuit Of Perfection" above all other dealers to represent them on "The Automile" in Norwood. They made the right choice, as Herb Chambers Lexus, located in Sharon, MA is the largest and most successful dealer in all of New England. This $30 million dollar facility is 110,000 square feet, twelve acres in size and cannot be surpassed in terms of luxury, convenience and customer service. And now, with open arms, we welcome Herb Chambers Lexus to the South Shore! In June of this year, Herb Chambers proudly planted his feet in Norwell with the opening of Herb Chambers Lexus of Norwell at 22 Pond Street/Route 228 and promises to redefine the way auto sales and service will be conducted on the South Shore. "We really want to be here for our customers," comments Michael Shafman, General Manager of Herb Chambers Lexus, "and this new location in Norwell really allows for us to do that. We have a very strong and loyal customer base throughout the South Shore and on the Cape and we want to support our existing customers and invite in new customers. Our state-of-the-art new location allows our customers south of Boston to reach us more conveniently, whether they are buying a car or maintaining their existing car." and service facility employs only the most highly skilled sales staff and Lexus-certified technicians and offers factory-authorized parts. Again, the goal of the team here is not to sell you a car, but to help you buy one. This means you will be treated with the utmost respect and consideration, that your needs will be met, and that the folks here will work tirelessly to make sure you are satisfied in every way—all without exerting any of the typical pressure associated with a dealership experience. This facility boasts a gorgeous business center for guests, a lounge and complimentary Wi-Fi access so you have all the creature comforts while you wait. The amenities in this dealership are just one more way that Herb Chambers is committed to showing he cares and values his customers' time. Herb Chambers has been ranked as one of the "The Boston Globe's Top Places to Work" in 2009, 2010, 2011 and 2012, and in fact, is the only car dealer to ever make the list. This company values their employees with great benefits and great work environments, state of the art training, the best franchises and incredible recognition programs. Every year top performers are recognized at an awards ceremony and banquet. Mr. Chambers knows it is worth every dime he spends to host this event because it motivates all his employees to do a great job for their customers and keeps morale high. These are principles that are embodied by the Herb Chambers business model and translate into superb customer service. "I've been in the business for over 34 years, and I've never met a man more employee-focused and customerfocused as Mr. Chambers is," comments GM Michael Shafman, "and this attitude permeates every decision he makes regarding the company." Herb Chambers is committed to the South Shore and has plans to build a new dealership for the Norwell Lexus location across from the Derby Street shops in Hingham within the next two years. The plans promise one of New England's, if not the country's, most impressive, state-of-the-art facilities and will not disappoint! Customers choose Herb Chambers because he is simply the best, period and if you chose to buy or service your vehicle here, you'll be making the right decision—guaranteed! HERB CHAMBERS LEXUS OF NORWELL 22 Pond Street / Route 228, Norwell www.herbchamberslexusofnorwell.com 781.210.5200 The inventory at Herb Chambers Lexus of Norwell is comprised of beautiful, high-end vehicles—both new and used, for sale and for lease—at a great price point. This newly renovated dealership indian summer ~2013 47