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27 TheSouthShoreMagazine.com Rhode Island, runs 350 ambulances a day and has 1500 team members. This phenomenal growth is a result of hard work and high standards. Breaking back into the business wasn't easy: "We worked very hard for every ambulance call we got," says Mark. They also made sure that their EMTs were top-notch. "Everything we do is as if we are serving our own family members." Once the industry saw their commitment to their patients and quality, Brewster kept flourishing. Brewster has retained the high standards from Mark and George Jr.'s father's time, and is always on the cutting edge of innovations and ahead of the curve in their level of performance. They don't simply look at the state and federal regulations for providing medical care and transport; they ask themselves, How can we do this even better? They have heat-mapping technology that uses history to predict when and where calls will come in so they will have ambulances ready. In all the cities they serve, Brewster has a representative on committees to combat the opiate epidemic. They carried Narcan, the heroin overdose treatment drug, on all of their ambulances four years before Massachusetts made it a requirement to do so. Brewster also came up with the idea for a pilot program for Toradol, a non-opiate pain medication that can give recovering addicts pain relief without them risking relapse. They worked on it with Steward Hospital, and now the whole state is using the drug. Their team members are first-rate and highly trained. All of their training is in-house, and Brewster even bought their own school for paramedics and EMTs, ensuring they're the best in the industry. They also have an ambulance simulation unit and a $140,000 mannequin that can replicate any emergency condition: throat closures, seizures, overdoses, even having its leg torn off. The mannequin is operated remotely from a tablet, so the trainees do not know what is coming and have to respond to unexpected issues in real time. Much of the transportation is for non-emergency situations, and these patients receive the same superior level of care. Brewster's ambulances take bedridden patients to appointments for dialysis, chemotherapy, radiation and other treatments. Their ambulances will pick up patients from their appointments within thirty minutes. They make sure that interactions with patients are of the highest quality. Professionalism, people skills and a good bedside manner are absolute requirements for their team members.